Worth Knowing
Runway's Enterprise Quietly Loses its SLA
Impact: Moderate — For anyone on an Enterprise Contract
Between the December 15, 2025 version and the April 7, 2026 version, four material commercial protections dropped out of Runway's Enterprise Services Terms.
What Changed
The twenty-four-hours-a-day, seven-days-a-week availability commitment is gone.
So is the requirement that Runway provide forty-eight hours of advance notice for planned downtime exceeding ten continuous minutes. The standard-support paragraph — the one that named Runway's support obligations as part of the service — has also been cut. A fourth change: the return-or-destroy obligation for confidential information has been removed from the Protection subsection. Previously, on request, Runway was required to promptly return or destroy your confidential information. That clause is absent now.
On the additions side, the Services definition was expanded to explicitly include third-party models and digital assets or avatars that Runway makes generally available. The scope of the contract got broader at the same time the commercial floor got lower.
If you're on a Runway Enterprise contract, check whether your Order Form carries the SLA and support terms separately. If it doesn't, this bears digging into for sure.
